Appendix 1, Health Overview and Scrutiny Committee

Committee report · Health Overview and Scrutiny Committee · Thu 5 Mar 2026 · East Sussex County Council · agenda item 34

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The Non-Emergency Patient Transport Service (NEPTS) in Sussex transitioned to a new provider, EMED, on 1 April 2025, and reached full operational stability in October 2025. p4

The service manages around 24,000 journeys a month across Sussex with a team of more than 200 staff. p5

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p4Executive summary: This report provides an update on the Non-Emergency Patient Transport Service (NEPTS) following its transition to a new provider, EMED , on April 1, 2025. Following the first six months, the service reached full operational stability in October 2025.
p5The service is substantial in scale, managing approximately 24,000 journeys per month across Sussex with a team of more than 200 staff.

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East Sussex County Council

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Minutes of the meeting held on 11 December 2025 · Committee report
NHS Sussex Non-Emergency Patient Transport Service (NEPTS) · Committee report
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Health Overview and Scrutiny Committee minutes (draft) · Committee minutes

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