Non-Emergency Patient Transport Service

Committee report · Health Overview and Scrutiny Committee · Thu 17 Sep 2026 · East Sussex County Council

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“consider and comment on the report and consider whether it would like to conduct further scrutiny of NEPTS.”

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This report gives the East Sussex Health Overview and Scrutiny Committee a progress update on the mobilisation of the Non-Emergency Patient Transport Service (NEPTS), which NHS Sussex appointed EMED Group to provide from 1 April 2025 for an initial five years. p4 p7

The service has stabilised at 23,000 to 24,000 patient journeys a month across Sussex, but faces challenges against its performance targets, and a service improvement plan is in place ahead of Winter 2026/27. p8

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p4Purpose: To provide a progress report of the mobilisation of the new Non-Emergency Patient Transport Service.
p71.2. At its meeting in June 2025, the HOSC considered a progress report on the mobilisation and transition of the Non-Emergency Patient Transport Service (NEPTS) in Sussex. The re-procurement of NEPTS in Sussex was undertaken to enhance patient experience, accessibility, and operational efficiency across the region. NHS Sussex appointed ERS Transition Limited, trading as EMED Group, to be the new provider of Non-Emergency Patient Transport Services (NEPTS) for Sussex for an initial five year period, which commenced on 1 April 2025 following a detailed procurement process.
p81.3. The NEPTS service is now fully mobilised and operational activity has stabilised at 23,000-24,000 patient journeys each month across Sussex. The service faces challenges against key performance targets, and a service improvement plan has been put in place ahead of Winter 2026/27. This report provides an opportunity for the HOSC to review the progress to date, and receive an update on concerns raised in March 2026, when they last reviewed the report.

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East Sussex County Council

Other papers for this meeting

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Appendix 1, Health Overview and Scrutiny Committee · Committee report
Appendix 1, Health Overview and Scrutiny Committee · Committee report
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Appendix 1, Health Overview and Scrutiny Committee · Committee report
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Minutes of the meeting held on 9 July 2026 · Committee report
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